Overview

You may need to gather additional debugging logs for the support team to investigate an issue related to AppleShare. If you are experiencing issues with only one workstation, you can run the server in debug mode for only one specific user. If the problem is with the server, or you have issues with login, you need to run the server in global debug mode.

Process

1. Log in to the Xinet Admin GUI.
2. Find the user.
   The user’s session is displayed at FILESHARE/ACLS > AppleShare Service > connected users.
   
   
   
   
3. Turn on debugging.
   Click the icon in the DBG column for the required user.
   
   
   
   
4. Enter the value 0xffff and click on the Set DEBUG for <username> button.
   In the /var/adm/appletalk/at_log file there would be a message similar to the following:
   

   [Jul 16 10:29:47]debug level changed from 0x100000 to 0xffff

   
   
   
5. Reproduce the actions with problematic behavior on the AppleShare client on your mac (Finder), then view the log file from the native admin GUI at LOGGING > Xinet System.
   
   
   
   
6. Turn off the debugging for the user.
   When you are done and have replicated the issue, reset the debug level to 0 to turn off debugging by setting a value of 0x0 (same as in step 2 but with 0x0 value).
   
   
   
   In the /var/adm/appletalk/at_log file there would be a message similar to the following:
   

   [Jul 16 10:37:23]debug level changed from 0x10ffff to 0x0

7. Send the logs file located at /var/adm/appletalk/at_log to NorthPlains Support for further verification.