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  1. Northplains Xinet Support
  2. Northplains Xinet - Portal
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User can't log in to Xinet with an account that uses serial number as a username

Overview

A user with an account that uses a serial number as a username (e.g. 41414) is not able to log in to Xinet.

 

Information

All old accounts with serial numbers as usernames have been deactivated. Please, contact support with a request to create new credentials for the user and provide the following pieces of information:

  • A full name of the user
  • An email address to use for the account (we suggest using user's business email addresses)
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