Overview
After upgrading Xinet to version 2024.0.1.209, users may experience the 'Store Office Document Previews' option being disabled, leading to office document previews not generating as expected. This issue is related to Xinet not recognizing newer document formats. Upgrading to version 2024.0.3 resolves this issue.
Information
To resolve the issue of 'Store Office Document Previews' being disabled after upgrading Xinet, follow these steps:
- Verify that the issue is present by checking if the 'Store Office Document Previews' option is disabled and if office document previews are not generating.
- Confirm that the current Xinet version is 2024.0.1.209.
- Download the Xinet version 2024.0.3 installer from the official source.
- Follow the installation instructions provided with the installer to upgrade your Xinet instance to version 2024.0.3.
- After the upgrade, verify that the 'Store Office Document Previews' option is enabled and that office document previews are generating as expected.
Frequently Asked Questions
- What caused the 'Store Office Document Previews' option to be disabled?
- The issue was caused by Xinet not recognizing newer document formats like .docx after upgrading to version 2024.0.1.209.
- How can I resolve the issue with office document previews not generating?
- Upgrading to Xinet version 2024.0.3 resolves the issue with office document previews not generating.
- Where can I download the Xinet version 2024.0.3 installer?
- You can download the Xinet version 2024.0.3 installer from the official Xinet support or download portal.
Priyanka Bhotika
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